It will be done automatically.

Reservations with a Non-Refundable/Semiflexible Rate, after a few minutes when you complete your reservation you will receive an email with the information of your cancellation policy, and the day of arrival you will receive an email with the information of your travel assistance policy.
Reservations with a Flexible Rate, you will receive an email with the information of your travel assistance policy on the same day of arrival day.
*You can check conditions in the confirmation of your booking

The insurance covers the person who makes the reservation and the accompanying persons.
VERY IMPORTANT! For your companions to be fully covered it is essential that you add them to your reservation on the website https://app.flexmyroom.com/en/ or else we will have no way of identifying them.
If you are making a booking for a third person, you will also have to do this step so that they are identified

In the event you need to make any claims, the first thing you must do is inform the insurance company. Once you have notified the insurance company, you will have up to 2 years to present the supporting documentation.

The following amount indicates the maximum reimbursement by the Insurer:
● Reimbursement of booking cancellation expenses, up to 10.000€ per person, in case of 26 justified reasons.
● Loss of contracted services: reimbursement of the cost of the first night due to flight delay.

You will recover the cost of cancelling the booking as long as you comply with one of the 26 CAUSES detailed in the general conditions of the policy. Here they are

●If your flight is delayed for more than 24 hours that makes it impossible for you to travel or if more than half the duration of the trip, you will have the right to request reimbursement of expenses for cancellation of the reservation if you finally abandon the trip. (As long as have not already been paid by the airline)
● If, despite the delay of your flight, you start the trip and arrive later at your destination, you can claim a refund for the first night if the delay is due to: technical breakdown, bad weather or natural disaster, intervention by the authorities or by other persons using force

You can cancel your reservation and request a refund according to the policy cancellation conditions.

We indicate you the STEPS TO FOLLOW:

1. Cancel the reservation at the hotel and request a bill for the prepaid amount.
2. Contact the insurance company flexmyroom@arag.es, attaching the hotel bill and the proof of the reason for cancellation. You must also indicate the policy number together with your personal details (name and surname).
3. The insurance company will contact you as soon as possible after reviewing all the documentation provided. (This refund will be made ONLY when the cause of cancellation is covered by one of the 25 reasons listed above). If you have any doubts, you can contact the insurance company by calling +34 91 566 15 88. Remember that in order to identify yourself you must indicate your policy number.

Check the general cancellation conditions

Up to 30,000€ of the expenses corresponding to the intervention in health establishments required to treat the insurer, sick or injured, provided that such intervention has been carried out in accordance with the insurer’s medical team.